The Specialist Has Been Calibrated!
Brinker International, the corporation that owns the Chili’s chain of restaurants (as well as Macaroni Grill, On The Border, and a couple other small ventures), for whom I’ve worked for the past six years, recently introduced an in-house inspection company that seeks to ensure that their restaurants operate well above and beyond Health Department requirements. I applaud this effort, and we in Frankfort work strenuously to ensure that our restaurant does well on each and every inspection. Lois, the lady who inspects us, is very strict and challenging, but always helps us understand why we receive the score we receive. We love working with her, and I wouldn’t exchange her for another inspector.
Thursday, we were inspected and received a score of 93%. Currently, our restaurant average is the best in the Kentucky market. One point in particular, we lost because the strap on the baby-changing table in the ladies’ room was broken.
Friday, we received an email stating that we should not have had any points subtracted for this situation. Lois was only supposed to be examining the areas for cleanliness or sanitation concerns, not safety. We were told two things.
1) We got one point back, bumping our score to 94% and our 12-month average to 90%.
2) “The specialist has been calibrated.”
THE SPECIALIST HAS BEEN CALIBRATED!?!?
Lois is a human being, not a machine! How do we see ourselves that we can talk like this about another one of us? How do you calibrate an amazing creature fashioned after the image of the Almighty God? What awful words are these… “The specialist has been calibrated!”
We would do well to ponder the words of CS Lewis:
“It is a serious thing to live in a society of possible gods and goddesses to remember that the dullest and most uninteresting person you may talk to may one day be a creature which, if you saw it now, you would be strongly tempted to worship, or else a horror and corruption such as you now meet if at all only in a nightmare….
There are no ordinary people. You have never talked to a mere mortal. Nations, cultures, arts, civilizations – these are mortal, and their life is to ours as the life of a gnat. But it is immortals whom we joke with, work with, marry, snub, and exploit – immortal horrors or everlasting splendours.” – The Weight of Glory
In HIS love,